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Grundfos pushing new digital tools

Jan 07, 2019
2 min read
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Grundfos, a leader in advanced pump and water application systems, is looking to bring in more digital innovations to its services. The firm is pushing its Grundfos Product Center that was designed to be a digital sizing and selection tool that lets companies find the optimal solution for every project.

Grundfos says that it provides all the information that customers may need – including pump curves, technical specs, CAD drawings, available spare parts, installer guides, videos and other documentation – all in one place on the pump’s product page. As the definitive product search system for all of Grundfos, the Grundfos Product Center helps customers make the right choice faster, speeding up their entire work process.

“Establishing long-term customer relations is now the pillar to ensure that brands become the preferred choice over competitors and achieve significant revenue growth,” commented Jaakko Hahtokari, Director, Internal Sales & Commercial Excellence, Grundfos Gulf Distribution FZE.

He added “Grundfos has established through studies that the implementation of digital technologies into all areas of business allows us to build more sustainable relationships with customers and better understand their needs.”

To improve interactions with customers and optimize their experience, Grundfos has taken up the task to provide them with access to its wide array of digital and professional services, with MyGrundfos. MyGrundfos is an easy-to-use, 24/7 fast and effective portal, which allows registered users do quick and easy self-service, find replacement pumps or spare part kits, service order and warranty cases. MyGrundfos also allows customers to quickly look up availability of a product, or find information on lead times, order status, quotation overview, list price and availability and export information in a quick and effective way at their own convenience and outside office hours.

Grundfos Extranet is yet another digital tool from Grundfos. Designed for customers who purchase from us direct, Grundfos Extranet raises the shopping experience to new levels. With an adaptive design (desktop, tablet or mobile) and intelligent search options, the Grundfos Extranet is always ready for business. Access and trace business information, including your orders, shipments and invoices from the last 1½ years, and get real time information about prices, product availability and much more.

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